Services

Service Philosophy


With the service philosophy of "being a caring friend to our users," we adhere to independent innovation and scientific management, and strive for "survival through quality and development through reputation" to provide users with comprehensive, diversified, and multi-level services;

Serving agriculture, adhering to the service philosophy of "sincere action, winning emotion," and taking "maximizing customer interests" as our business principle to work hand in hand with customers;

Based on the soil and climate characteristics of different regions, we provide "one-site-one-policy" equipment configuration solutions to help farmers reduce costs and increase income;

After-sales Service

(1) Our company implements a 24-hour service system. Upon receiving a service request from a user, our service personnel will respond within 24 hours to alleviate customer concerns.

(2) We will be responsible for any damage, shortage, or other quality problems before inspection.

(3) Within the warranty period or if a quality problem occurs, and after confirmation by both parties that it is our responsibility, we will be responsible for free defect processing and promise to arrive within 7 days under normal circumstances. In case of emergencies, service will be provided within 3 days, and reasonable expenses will be borne by us.

(4) If both parties confirm that the quality problem is caused by the user's responsibility, we will actively assist in solving the problem and meet the user's requirements.

(5) During installation and use, if the user needs technical guidance, we will promptly dispatch professional technicians to provide free service to meet the user's requirements.

(6) Our company establishes user files and regularly contacts users in writing and by phone to solicit user opinions and suggestions. We statistically analyze the suggestions and quality problems raised by users, continuously improve company management, further improve product quality and service quality, and meet user needs.

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